Utilities

Entergy (Electricity & Gas)

Billing address for Metro New Orleans:
P.O. Box 61966
New Orleans, LA 70167

Phone
800-ENTERGY

Web/email
http://www.entergy.com/index.html

Contact
All contact is through the 800 number.

Hours
By phone:

Billing and Emergencies: 24-hour, 7 days
General Service 7:00 a.m. - 7:30 p.m. Monday-Saturday
Closed major holidays.

Services
Electric and Gas power

Costs
Varies depending on usage.

What to Expect

• You can set up new residential service over the phone. If you're in a section of Louisiana served by Entergy already, you can just transfer your existing service. Otherwise you have to set up new service. You'll need to provide your name, Social Security number, Driver's License number, date of birth, previous address, employer name, and a phone number (your own or a contact). Your service should be up two days later.
• If your new home has had no service for six months, you may require a permit and that will slow things down. You'll need to get a licensed plumber and electrician to look things over first. Once you get the permit, the city of New Orleans will tell Entergy it's okay to turn on your power.
• There's no need for you to be present for electricity to be turned on, but for gas someone over the age of 18 will have to be home to let the service person in to inspect and light the pilots.
• Deposits for new service are based on your credit history, but won't exceed $50.00, which will be billed to your account. The deposit will be credited against your final bill.

Other
You can pay your bill at numerous places throughout the city; call the 800 number for a list of pay stations in your neighborhood.

New Orleans Sewerage and Water Board (Water & Sewerage)

Address
Sewerage and Water Board
625 St.  Joseph St
New Orleans,  LA   70165

Customer Service:
Sewerage and Water Board
625 St.  Joseph St , Room 140
New Orleans,  LA   70165
Phone (504) 52-WATER ( 504-529-2837 )
Fax 504) 585-2455
Web/email
http://www.swbnola.org/index.html
Hours 8:00 am - 5 pm Monday-Friday
Emergencies: 24-hour, 7 days. Water and sewer leaks can be reported 24 hours a day by calling (504) 942-3833
Services: Water and sewerage
Costs: Varies depending on usage.
What to Expect:  To apply for an account with the Sewerage and Water Board:

• Call (504) 52-WATER (504 529-2837)and speak to a customer service representatives. In many cases, they can open an account over the phone.
• Visit one of the full service offices to meet with a representative.
• Fax Customer Service at (504) 585-2455 with your name, the address of the service to be opened, a daytime phone number, and your current mailing address.
• Write to Customer Service at 625 Saint Joseph St
  Room 140, New Orleans, La 70165. Include your name, the address of the service to be opened, a daytime phone number, and your current mailing address.

• A deposit is usually required. The amount of the deposit is based on the size of the meter but may be waived or adjusted to reflect your previous payment history with the S&WB.
• Identification, such as a drivers license or Social Security card, must be shown. Confirmation of your identification helps us minimize fraud and nonpayment.
• Evidence that you are entitled to service at the location. A lease, act of sale, bills from other utilities, or similar documents confirm you are a resident or owner at the property.